Can I get a sample?
Yes and we recommend that you do! As our stationery
is handmade to order, we do charge for each sample you
order. Samples can be ordered from the relevant design
pages. Any cost of samples purchased will be deducted
from any order that you place. We aim to send out samples
within 2/3 weeks, but please allow longer during busy
periods. If you require your sample sooner, please let
us know.
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When do I need to order my wedding
stationery ?
We advise you to order your wedding invitations
at least 3 months in advance, but this can vary depending
on the size of your order.
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Can I have my own design
made ?
Of course, we will be happy to design and create
stationery especially for you, we offer a custom-made/bespoke
service. Prices will vary dependent on your requirements.
Please contact us for more information.
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Can the designs
be made to match my colour scheme ?
Yes all our handmade wedding invitation designs
are purely for illustrative purposes only. We are happy
to adapt any of our designs to match your colour scheme,
theme and budget.
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Will I receive a
proof ?
Yes once we have received your order and deposit,
a free invitation proof will be sent to you for your approval,
for all other items where applicable only a proof insert
will be sent. Please check all details thoroughly, especially
spelling of names, dates and times, then sign it and return
it as quickly as possible.
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How many pages will I get
in my Order Of Service ?
Order of service are made using two insert pages,
printed on all sides. If you require printed hymns then
there is a extra 50p charge, please order accordingly.
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How much stationery should
I order ?
We advise for Invitations - one per couple or household
plus extra for mistakes, added guests and keepsakes. Order
of Service - usually one per guest plus extra for Minister,
Wedding Party, etc and keepsakes. Menus - one per couple
usually but three per table is acceptable.
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When should I order such items as order
of service, placecards and tableplans ?
When filling out the order form we ask that you
list ALL items and quantities that you require. Fill in
details for invitations as they will be the first items
needed. For other items such as order of service, placecards
and tableplans we need this information four weeks before
the wedding date.
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Is
there a minimum order ?
No, we make to order which means you can order
as little or as much as your like.
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How long will my
order take ?
On average, orders are completed within 4
to 8 weeks from us receiving your approved proofs. We therefore
strongly advise placing your order at least four months
before you intend to send out your stationery, If you require
an order sooner, please contact us and we will try our best
to accommodate you. We will aim to do this free of charge,
but may incur an additional charge. Please note certain
times are busier than others! As all of our stationery is
handmade, we can only confirm your order once we have received
your deposit and booked the production times. We strongly
recommend you place your order as soon as you have chosen
your design to avoid disappointment.
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When should I send the invitations
out to guests ?
We recommend sending invitations at least 8 - 12weeks
before your wedding day to give guests time to make any
travel and accommodation arrangements that may be needed.
This will also allow time for you to receive acceptances
(remember, for table plans and personalized place cards
we need guest names four weeks before the wedding). If you
would like to let people know the date in advance, but do
not have all the details finalized, why not send one of
our save the date cards and then follow up with an invitation
later.
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How
will my order be dispatched ?
We send our orders using Royal Mail Recorded Delivery
so therefore a signature is required. Special next day delivery
is available at an extra cost. We always send table plans
separate from all other items due to their size.
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Can
I cancel my order ?
Please be advised that you may cancel orders at
any time however, if payment has already been received this
may not always be possible. If cancellation is made after
we have received the final proofs, we will retain the 50%
deposit. In addition, we reserve the right to retain the
final payment, additional costs may occur to cover the cost
of any completed work. Your statutory rights are not affected.
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How
and when do I pay ?
When placing an order we need a 50% deposit
(non-refundable) along with your completed order form. Work
on your order cannot begin until we have your deposit. When
work on your order is nearing completion you will be sent
an invoice for the remaining balance which will need to
be paid before your order is dispatched. The remaining balance
will need to be paid within 7 days of receipt. Payment can
be made by cash, cheque (payable to D. Taylor) or by credit/debit
card via paypal (we charge an extra 3.5% to cover paypal
fees).
We use Paypal to process all credit/debit card payments
because they have excellent security systems. So therefore
we do not have access to card details you provide. We are
unable to take payment by credit/debit card over the phone.
When ordering samples online payment can be made in by cash,
cheque or by credit/debit card via paypal, (the 3.5% paypal
charge does not apply to samples)
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| If
you have any more questions, please do contact
us by phone or via email. |
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