Can I get a sample?
Yes and we recommend that you do! As
our stationery is handmade to order, we do charge
for each sample you order. Samples can be ordered
from the relevant design pages. Any cost of samples
purchased will be deducted from any order that
you place. We aim to send out samples within 2/3
weeks, but please allow longer during busy periods.
If you require your sample sooner, please let
us know.
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When do I need to order
my wedding stationery ?
We advise you to order your wedding invitations
at least 3 months in advance, but this can vary
depending on the size of your order.
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Can I have my own
design made ?
Of course, we will be happy to design and
create stationery especially for you, we offer a
custom-made/bespoke service. Prices will vary dependent
on your requirements. Please contact us for more
information.
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Can the
designs be made to match my colour scheme ?
Yes all our handmade wedding invitation
designs are purely for illustrative purposes only.
We are happy to adapt any of our designs to match
your colour scheme, theme and budget.
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Will I receive
a proof ?
Yes once we have received your order and
deposit, a free invitation proof will be sent to
you for your approval, for all other items where
applicable only a proof insert will be sent. Please
check all details thoroughly, especially spelling
of names, dates and times, then sign it and return
it as quickly as possible.
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How many pages will
I get in my Order Of Service ?
Order of service are made using two insert
pages, printed on all sides. If you require printed
hymns then there is a extra 50p charge, please order
accordingly.
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How much stationery
should I order ?
We advise for Invitations - one per couple
or household plus extra for mistakes, added guests
and keepsakes. Order of Service - usually one per
guest plus extra for Minister, Wedding Party, etc
and keepsakes. Menus - one per couple usually but
three per table is acceptable.
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When should I order such items
as order of service, placecards and tableplans ?
When filling out the order form we ask
that you list ALL items and quantities that you
require. Fill in details for invitations as they
will be the first items needed. For other items
such as order of service, placecards and tableplans
we need this information four weeks before the wedding
date.
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Is
there a minimum order ?
No, we make to order which means you can
order as little or as much as your like.
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How long
will my order take ?
On average, orders are completed within
4 to 8 weeks from us receiving your approved proofs.
We therefore strongly advise placing your order
at least four months before you intend to send out
your stationery, If you require an order sooner,
please contact us and we will try our best to accommodate
you. We will aim to do this free of charge, but
may incur an additional charge. Please note certain
times are busier than others! As all of our stationery
is handmade, we can only confirm your order once
we have received your deposit and booked the production
times. We strongly recommend you place your order
as soon as you have chosen your design to avoid
disappointment.
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When should I send the invitations
out to guests ?
We recommend sending invitations at least
8 - 12weeks before your wedding day to give guests
time to make any travel and accommodation arrangements
that may be needed. This will also allow time for
you to receive acceptances (remember, for table
plans and personalized place cards we need guest
names four weeks before the wedding). If you would
like to let people know the date in advance, but
do not have all the details finalized, why not send
one of our save the date cards and then follow up
with an invitation later.
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How
will my order be dispatched ?
We send our orders using Royal Mail Recorded
Delivery so therefore a signature is required. Special
next day delivery is available at an extra cost.
We always send table plans separate from all other
items due to their size.
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Can
I cancel my order ?
Please be advised that you may cancel orders
at any time however, if payment has already been
received this may not always be possible. If cancellation
is made after we have received the final proofs,
we will retain the 50% deposit. In addition, we
reserve the right to retain the final payment, additional
costs may occur to cover the cost of any completed
work. Your statutory rights are not affected.
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How
and when do I pay ?
When placing an order we need a 50%
deposit (non-refundable) along with your completed
order form. Work on your order cannot begin until
we have your deposit. When work on your order is
nearing completion you will be sent an invoice for
the remaining balance which will need to be paid
before your order is dispatched. The remaining balance
will need to be paid within 7 days of receipt. Payment
can be made by cash, cheque (payable to D. Taylor)
or by credit/debit card via paypal (we charge an
extra 3.5% to cover paypal fees).
We use Paypal to process all credit/debit card payments
because they have excellent security systems. So
therefore we do not have access to card details
you provide. We are unable to take payment by credit/debit
card over the phone. When ordering samples online
payment can be made in by cash, cheque or by credit/debit
card via paypal, (the 3.5% paypal charge does not
apply to samples)
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| If
you have any more questions, please do contact
us by phone or via email. |
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